Frequently Asked Questions
Yes, we highly recommend booking in advance. Existing clients are encouraged to rebook at the end of their appointment to secure their preferred time. If you’re a new client, we suggest booking at least two weeks ahead, especially with our expert and senior stylists as they are often fully booked.
We do occasionally have same-day availability due to cancellations, so you’re always welcome to check online or call the salon during opening hours.
Do I need to book?
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments may incur a fee of up to 50% of the scheduled service.
A deposit may be required for new clients or for existing clients who have previously missed an appointment without notice. This deposit will be applied toward your service.
What is the cancellation policy?
How should I prepare for my appointment?
Please arrive with clean, dry hair unless advised otherwise, and aim to arrive 5 minutes prior to your appointment time. Bring inspiration photos if you have a specific look in mind, and allow enough time for your service so we can achieve the best result. If you are running late, please call or message the salon as soon as possible so we can advise you and adjust your booking where necessary.
We kindly ask that you attend with a maximum of one guest unless this has been arranged with our team prior to your appointment. If you’re unsure about anything, your stylist will guide you during your visit.
What if I’m not happy with my hair?
Your satisfaction is very important to us. If you’re not completely happy with your hair, please contact us within 48 hours of your appointment so we can note your concerns. We will then arrange a time to review your concerns within 7 days, depending on stylist availability. In some cases, this may be slightly longer or with another stylist. All adjustments are carried out during business hours.
Please note, complimentary adjustments apply where the result does not align with the original consultation. Changes due to a change of mind or new preferences may incur an additional cost.
What should I do after my appointment ?
After your appointment, we recommend rebooking your next visit before you leave to keep your hair looking its best. At home, follow your stylist’s aftercare advice, including using recommended professional products and maintaining a suitable washing and styling routine. This helps protect your hair health and extend your salon results.
All my pricing questions?
We provide a price guide when booking so you have an estimate of your service cost. For a more detailed and personalised quote, a consultation can be arranged prior to your appointment.
A deposit may be required for new clients, which is deducted from your final payment. Please note, deposits are non-refundable if an appointment is cancelled with less than 24 hours’ notice or in the case of a no-show. All online booking deposits are also deducted from your final balance on the day of your appointment.